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Team does not hear embeded vidoes

  • June 2, 2020
  • 4 replies
  • 236 views

Why my team cannot hear the embeded vidoe’s audio. We are on a conference call hosted by another provider - not via Miro and I’m the only one that can hear the audio….Please advise?

Best answer by Kiron Bondale

@Edyta Kilian -

Are you using Miro’s screen sharing/video chat capability, or the third party video conference to share your screen? If the latter, then you should enable the third party video conference option to play audio from your computer over the video conference - Zoom for example has this as a setting when you share your screen…

Kiron

4 replies

Kiron Bondale
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  • Volunteer Community Moderator
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  • Answer
  • June 2, 2020

@Edyta Kilian -

Are you using Miro’s screen sharing/video chat capability, or the third party video conference to share your screen? If the latter, then you should enable the third party video conference option to play audio from your computer over the video conference - Zoom for example has this as a setting when you share your screen…

Kiron


  • Author
  • Beginner
  • 2 replies
  • June 2, 2020

Thank you Kiron! Yes, using third party (Ring Central). Fantastic, I will give it a go. Many thanks. 

 


Kiron Bondale
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  • Volunteer Community Moderator
  • 3040 replies
  • June 2, 2020

@Edyta Kilian -

perfect - we use RingCentral as well. Here’s the option in the share dialog box you’d need to use:

 


  • Author
  • Beginner
  • 2 replies
  • June 3, 2020

You’re a star! Very helpful, thank you.