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Subscription Payment Problem Due to Stolen Card

  • March 12, 2025
  • 1 reply
  • 19 views

Hi,

I’d like to cancel my subscription as I won’t be able to use my card—my wallet was stolen, and my card was inside. I’ve already closed my account, and my bank has informed me when I’ll be able to reopen it.

I’d love to renew my subscription once I get a new card, but I’m concerned that I might still be charged in the meantime. My concern is that if i left it alone there will be Occuring charges stacking. Can anyone help me

Best answer by Eca

Hi ​@Mico Valiente,

 

Thanks for reporting this!

 

I have your post converted into a support ticket so the team can look into this. You will hear from our Billing team shortly.

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Eca
Mironeer
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  • Mironeer
  • 1795 replies
  • Answer
  • March 12, 2025

Hi ​@Mico Valiente,

 

Thanks for reporting this!

 

I have your post converted into a support ticket so the team can look into this. You will hear from our Billing team shortly.


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