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Answered

Subscription Cancelation

  • March 6, 2026
  • 3 replies
  • 26 views
M

HI.

I was using Business plan free trial, that is expired for now. I want to cancel my subscription. I have tried, but I was not able to do that. Please, help me cancel my business plan, in order not to be in charge. I also want to delete all my payment information. 

Thanks in advance!

Best answer by Robert Johnson

​@Mariam Tedeshvili Since you signed up for a paid subscription, you should be able to open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

  • Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

Upon opening a ticket, you should receive an email confirmation. You can then reply to any of these emails. You can also view the entire ticket history (and reply to the support team) by

  1. Browsing to https://help.miro.com
  2. Accessing Sign in at the top right
  3. and once signed in, select your name at the top right and then My activities.

    3 replies

    Robert Johnson
    Forum|alt.badge.img+13
    • Robert Johnson
    • Volunteer Community Moderator
    • Answer
    • March 7, 2026

    ​@Mariam Tedeshvili Since you signed up for a paid subscription, you should be able to open a Miro support ticket by following these instructions:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    • Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

    Upon opening a ticket, you should receive an email confirmation. You can then reply to any of these emails. You can also view the entire ticket history (and reply to the support team) by

    1. Browsing to https://help.miro.com
    2. Accessing Sign in at the top right
    3. and once signed in, select your name at the top right and then My activities.
    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
      T
      • ThinkSquad
      • New Here
      • March 26, 2026

      I am trying to cancel my subscription. I see the page that says to go to your avatar and click admin/settings, but that is not an option for me. Please advise. 

        Eca
        Mironeer
        Forum|alt.badge.img+5
        • Eca
        • Mironeer
        • March 26, 2026

        HI ​@ThinkSquad thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

        Eca :)

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