Stuck in scroll mode and can't stop scrolling

Hi @Niklas Edblad 👋

Thank you for reporting the issue!
We’re sorry you’ve run into it but please have no worries - I’ve converted this post into a support ticket and will reach out to you shortly via email. Stay tuned! 🙂

+1 I am also facing this behaviour. 

Hi @skesseler 
Thank you for the report!
Do I get it right that you are using our Miro Desktop app as well? If it’s a yes, could you please reset the app data by following this guide? Does it help?
 

Hello,

I am having this problem at present on the web-based version through Microsoft Edge. It has been happening for a few days so I am unable to use the app. My mouse just keeps scrolling, I have checked it is in “mouse mode” and that nothing could be interfering causing it to scroll repeatedly.

Can anybody help please?

Hi @Sophie Youett 

Thanks for jumping in on this thread and sharing your experience!

Could you please try the following steps and see if it helps fix the issue:

1. Check if the issue is reproduced in incognito (private) mode and a different browser
2. Disable the browser extensions. Sometimes they clash with Miro processes (e.g. Grammarly with the text widgets). 
3. If you experience performance issues on a specific board, try duplicating it and see if the issue persists on the copied board

Please let me know how it goes!

@Sophie Youett - Does your issue sound like this one? https://community.miro.com/ask-the-community-45/investigating-board-getting-stuck-in-pan-mode-17958

If so, it has happened to me, too, on and off over the last two days. I opened a support ticket and will update that post as I hear back from the support team. You can leave a reply that post to subscribe to it for updates.