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Question

Sticky Capture not working "Internal Server Error"

  • November 4, 2025
  • 5 replies
  • 29 views
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Hi team,

My colleagues and I are trying to use Sticky Capture however each time we upload an image - it loads and then we get an “Internal Server Error” message. We’ve tried across different users, boards, team spaces, browsers and with different files/formats with no luck.

We couldn’t find how to create a bug report.

Any ideas?

 

Thanks,

Callum

5 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7716 replies
  • November 4, 2025

​@Callum Healey You can open a Miro support ticket by following these steps:

https://help.miro.com/hc/en-us/articles/360020185799-Contacting-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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  • Callum Healey
  • Author
  • Beginner
  • 2 replies
  • November 4, 2025

​@Robert Johnson I followed that article. That’s why I posted here. Me and my team are on education plans.

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7716 replies
  • November 4, 2025

​@Callum Healey Thanks for confirming your subscription type.

Being a brand new day, are you still receiving an error? I just tested the Stickies capture app and it worked as expected for me.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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  • Callum Healey
  • Author
  • Beginner
  • 2 replies
  • November 5, 2025

​@Robert Johnson no luck unfortunately. We’ve been having issues with it for almost a week now.

Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • 7716 replies
  • November 5, 2025

​@Callum Healey Thanks for confirming, and for reporting the issue. I have converted your post into a support ticket. When you receive the confirmation, I would suggest that you reply to that email right away and provide as much detail as possible, e.g.,:

  • Device you are using, e.g., laptop? OS?
  • How you are accessing Miro, e.g., browser (which one), tablet, etc. 
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca


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