Skip to main content

Starter plan - Payement blocked and then all accesses blocked :(

  • November 1, 2023
  • 2 replies
  • 67 views

Forum|alt.badge.img

Hi, I am working on severals boards, the limited access made me want to change for a starter plan.
I conviced my team that I needed a licence.
Now I book a moment with our IT manager, ready to pay for it and everything.

But now the payement is failing, “error loading payment sessions”
and I can’t even get the access back to any of my work.
I should never have try to make the upgrade since it’s downgrading me...
This situation is extremely bad...
Can someone contact me please?
I can’t work because of this..

2 replies

Robert Johnson
Forum|alt.badge.img+13
  • Volunteer Community Moderator
  • November 2, 2023

@Antoine PERREAULT - Greetings from Regina, Saskatchewan! /=S=/

But now the payement is failing, “error loading payment sessions”
and I can’t even get the access back to any of my work.
I should never have try to make the upgrade since it’s downgrading me...
This situation is extremely bad…

Yikes! Yes, this is rather embarrassing! Will covert your post into a support right away! You should receive an email confirmation right after I submit this reply.


Mettin
Mironeer
Forum|alt.badge.img+1
  • Mironeer
  • November 2, 2023

Hope all is resolved for you @Antoine PERREAULT, please keep me up to date =)

Thanks for the pro-activeness @Robert Johnson