Single User is asked for MFA

​@Maricel Santos It is possible that the user could also be a member of one or more teams outside of your Business or Enterprise subscription, and  ̶S̶S̶O̶  MFA is enabled on one of those other subscriptions.

To know for sure, you could have the user share their screen and use the team switcher to see what other teams/subscriptions are associated with their profile:

https://help.miro.com/hc/en-us/articles/360017571294-What-is-on-your-dashboard#h_01F8Q78MPKXM4ZJ0EJDD6C8Q0X

Contacting Miro Support

Since you have a paid subscription, you can contact Miro support directly by following these steps:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Hi ​@Maricel Santos  thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

​@Maricel Santos I see you posted twice for the same issue, so I moved my response to this post (see above).