@Ha-Quyen Nguyen - My first thought would be that your boards are part of an Enterprise Plan and your Miro Company Admin(s) have restricted your sharing permissions - more on this in the Sharing policy on Enterprise plan  in the following help center article → https://help.miro.com/hc/en-us/articles/360017730133-Sharing-policy-on-Enterprise-plan

If you are not on the Enterprise Plan, which plan do you have and how are you accessing Miro? (e.g., Mac/Windows, browser/desktop app/tablet app/etc.).

Hi Robert, 

I am our Company Admin so I don’t think my sharing permissions should be restricted? We have the Started Plan and I use Google Chrome to to access Miro. Any advice on how I can have full access to my sharing permissions? 

@Ha-Quyen Nguyen - Thanks for confirming that you are on the Stater Plan - there would be no such policy on that plan.

The most likely culprit now is that a browser extension is blocking some of the UI elements. I would suggest trying

• an Incognito browser window (or disabling all browser extensions)
• clearing your browser cache
• or the Miro desktop app

Hi Robert, 

I tried the Incognito browser and an Internet Explorer browser and it worked BUT my Google Chrome browser is still not showing the full sharing permissions even though I cleared my cache. Quite odd… 

Did you try disabling all browser extensions? You can see extensions by browsing to this location in a new tab: chrome://extensions/

It seems like the Ad Blocker was the reason I was having the issue! I disabled it and the problem has been fixed. Thank you so much!