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The issue:

I am running in to an issue where when I set the opacity on a shape on my Miro board, that opacity setting is not saving/sticking once the page is refreshed or if I leave Miro and return later. This issue is occurring in single shapes as well as shapes that are a part of a group.

 

What I’ve tried: 

I found a community post reporting the same issue from a couple of months ago and I tried all the fixes recommended by the Miro representative who posted on that thread, to no avail. Namely:

  • Clearing the browser cache or using a different browser
  • Making sure the browser I’m using is up to date
  • Making sure I’m the only one editing the shape/layer at the time (I’m the only one using the board)

The Miro representative linked to a form to contact support if their suggested fixes didn’t work. However, when submitted the support form, I was informed that the support contact form was for login/access issues only and that I should try posting on the community forum.

So, I am also posting in hopes of drawing attention to that problematic/unhelpful customer support loop.


The work-around:
I also wanted to share a work-around I stumbled across after trying all of support’s recommendations, in case it might be of use to anyone else encountering this issue after trying Miro’s suggestions - or in case it helps Miro identify the source of the issue. Strangely, I found that adjusting the opacity once (say, to 50%), clicking out of the shape, then adjusting the shape’s opacity to your desired amount the second time (say, to a desired 70%) is allowing the opacity setting to “stick”/save. When I refresh the page after adjusting the opacity on a shape twice, the second opacity setting remains.

If I adjust the shape’s opacity only once, that setting still doesn’t save. But this odd little trick might help you get the result you need if all else fails.

Thank you and good luck!

i have the same issue (starting from 20.01.2025 evening) with changing opacity %. Once i refresh miro page, changes are not saved.

and even changing it double (as suggested above as workaround) doesnt work for me.

 

Hi ​@CMyers,

 

Thank you for sharing the details of the issue and the workaround you've discovered—it’s very insightful and may indeed help others experiencing the same problem!

 

Could you please share the link to the thread you mentioned, where the support contact form led you to the login/access issues page? This will help us investigate further and ensure the proper steps are provided to users in similar situations.

 

Thank you for bringing it to our attention! 😊

 

​@Anna Sannik,

Thank you for sharing your experience! Sorry to hear the workaround suggested by OP isn’t working for you. Could you please try the following steps to see if they make a difference?

  1. Clear your browser cache or try accessing the board in an incognito/private browsing window.
  2. Ensure your browser is up-to-date and switch to a different browser to rule out compatibility issues.
  3. Check for any extensions or plugins that might interfere with Miro’s functionality and disable them temporarily.
  4. Duplicate the board and test the issue on the duplicated version to see if it persists.

If none of these steps work, we’ll raise this with the team to investigate further. Please keep us posted on the results so we can assist you better! 😊

​@Eca Sure thing!

Here is the post from two months ago where a Miro representative (actually, I think it may have been you or someone using the same account) provided a link to a customer support form:
https://community.miro.com/ask-the-community-45/board-changes-lost-not-saving-18646

When I followed the link provided and submitted the form the link lead to (scrolling down a little, under “Contact us if you can’t find the answer”), I was informed a few days later in an email reply that this type of issue would not be addressed via requests through this form.

I understand that your policies may have changed over the last couple of months since people were being directed there. If so, I suggest adding information on section with the form that it should only be used for access issues as it’s current title is misleading if this is the case.

Thank you for your interest and investment in investigating!

Hi ​@CMyers,

 

The link I provided two months ago was indeed valid at the time and was part of a Help Center article we commonly referred to. However, with recent updates, the concerns addressed via that form have been narrowed down, which is likely why the support team provided a different response.

 

I’ve been actively tracking threads and posts where the older link was shared so it can be updated to the new one: Submit a Request Form.

 

I appreciate your patience and understanding as we work to streamline this for our community! If you have any additional concerns or observations, feel free to share them here. 😊

​@Eca That makes sense. Thanks so much! I will use the new link you’ve provided in the future. I really appreciate you taking the time to track down no-longer-valid links and provide the correct path.

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