​@Chance Glasco A common issue is when someone is trying to upgrade a plan to less paid seats than there are members. For example, this person had four team members but was trying to upgrade to only two licenses:

In this scenario, they needed to either 

1. Remove two team members
2. Just set up a new paid team for themselves and the other member and then
   1. Add that other member to the new team
   2. Move any boards to the new team space

Creating a new team space

You can do this from your dashboard:

And then:

Or, by going to this page:

NOTE: You should be signed in to your Miro account before completing this next step:

https://miro.com/pricing/

If this is not your issue, it could help if you shared a screenshot while masking/blurring out any confidential/personal information – credit card number/email address/phone number/home address, etc.