I created a new board and as the owner I have the Frames button in my toolbar, but a guest I invited to the board is missing this button.
I know that other miro boards I am a guest on, I have this button. Is there something I need to set to allow guests to create frames?
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Have your guests used the right arrows/chevrons to expand the apps panel?
If it is still not there, exactly how are these users accessing the board? Did you use the Guests feature to add registered Miro users to the board? Or are they accessing the board as Visitors, with no Miro account?
If they are visitors, have you tested this yourself by opening the board in an incognito browser window?
Hey, thanks for the response.
Yes that is the button. The guests are just joining from the shared link to the board. Guests have edit permissions (Anyone with the link can edit). I tested it out in an incognito window and this is what I get:
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Can you create a frame by pressing the F key?
That works! Very odd, but yes, pressing F works for my guest and for me in Incognito. It still doesn’t show up in the toolbar, but at least they can make frames now.
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Thanks for the help. I created a new board and it still has the same issue testing it using incognito mode. It’s just a blank board, guests have edit permissions and there is no password. I’ve replied to the email to include the link,
The support team has replied. They said they have reproduced it and passed it on to the Dev team. I’ll keep this thread updated.
so, I think I've found a way to solve the problem
it is necessary to change the size (scale) of the browser page
If you set 90%, then the "frame" button is visible. It can be moved higher and put 100 again%
Miro Support have emailed me back and said this issue is now fixed
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Miro Support have emailed me back and said this issue is now fixed
Thanks for the update,
I have the same problem
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