[RESOLVED] Cursor disappearing (was due to Drawify)

@John Beck - You are not alone! I started experiencing this earlier this week and at first I thought perhaps my hands were touching my trackpad, so I disabled it altogether, but the issue persists.

I have machines:

1. Windows 10 64-bit
2. Windows 11 64-bit

I first noticed the issue while using the Miro desktop app (version 0.7.18) on my Win 11 machine. I haven’t noticed it yet on my Windows 10, but did notice the Miro desktop app updated to 0.7.20 on that machine, but is still 0.7.18 on my Windows 11, even if I re-install.

Have you created a support ticket with Miro?

I have the same issue. It is driving me crazy.
It slows me down massively and it’s demotivating. 

I knew Miro before but a friend suggested to try and make my presentations in it.
I still have a free plan, so I cannot raise tickets.
Kinda stupid, because if this problem cannot be raised and thus fixed, I won’t be upgrading towards a paid plan.

I have opened a ticket with the support team and will report back with what they tell me.

My message to support:

Hi Support Team,

 

I am experiencing the same issue as described in this post:

https://community.miro.com/ask-the-community-45/keyboard-issues-10165

My setup:

• OS: Windows 11 64-bit (recently updated to version 22H2 ← this may be culprit!).

  

   

• Miro client: Happens in both 0.7.18 and 0.7.20 of the 64-bit desktop app.

As you can see in these GIFs, when I am in edit mode in various objects (happens in Sticky Notes and Cards for sure), my cursor suddenly disappears/something else takes the focus -- what I am showing here is that when I create a sticky note  and the cursor is flashing in the note, it suddenly disappears (I am not touching my keyboard or mouse):

 

And if this event occurs while I am typing, all of the text disappears:

 

I will update the community forum post as you reply to this ticket.

Thanks,

Rob

@John Beck / @Jurgen Goesaert - The support team had me check the developers console in Chrome, so I could send them logs. As the issue happened (the cursor disappeared), there was this error:

client.ts:22 WebSocket connection to 'wss://miro.drawify.net:5000/' failed: 
(anonymous) @ client:188

This is related to the new Drawify app → https://miro.drawify.net/

The app: 

https://miro.com/marketplace/drawify/

I uninstalled the app and ham no longer experiencing the issue.

Do you have this app installed? More on Marketplace apps and how to uninstall → https://help.miro.com/hc/en-us/articles/360017731093-Marketplace#h_01EMKDM8NWQX63B15FCG7DNDKQ

I do have this app installed.

Hope they fix the bug, because I use drawify a lot. 

Thank you so much for this update Robert.

@Jurgen Goesaert - Please let me know if removing Drawify resolves the issue for you too.

Yes uninstalling the drawify app has resolved the issue.

I have shared this post with Drawify.

Update from the folks at Drawify:

First of all, thank you very much for your feedback. We really appreciate you taking the time to keep us informed about the possible bug.

Our technical team is reviewing the problem with the technical team of Miro and we are working to solve this problem ASAP.

Hello @Robert Johnson and the Miro community,

I am Umanda from the Drawify engineering team. We really appreciate your support in finding this behaviour in the Drawify Miro App. The whole Drawify team wants to say a big thank you for this!

We want to let you and the rest of the Miro community know that this problem has been fixed. 

You can install Drawify Miro App from here.
https://miro.com/marketplace/drawify

Please do not hesitate to get in touch with us directly through info@drawify.com for any information, questions or concerns. 

We're excited to work with you and the rest of the Miro Community in the future.

Best regards,

Umanda

Team Drawify 

Hello @Jurgen Goesaert,

We are happy to hear that you use Drawify a lot! Thank you so much for that! 

Rest assured that the anomaly on Drawify Miro app has been fixed. You may reinstall it via this link https://miro.com/marketplace/drawify

Please do not hesitate to reach out to us through info@drawify.com

Best regards,

Umanda

Team Drawify

Hello @John Beck,

We really appreciate your support in flagging this bug. Please note that we have resolved the issue.

Best regards,

Umanda

Team Drawify

@umanda - Thanks for the quick turnaround to address the issue!

I have installed Drawify again and am no longer seeing the error/unexpected behaviour.

Cheers!

Rob