Mobile Android app is not functioning correct, I can't add or edit text in shapes, double tap or long press both activate move mode and I can't find any other way to edit text in shapes
phone : Samsung galaxy S23 ultra
Answered
[RESOLVED] Cant edit Shapes in mobile app
Best answer by Robert Johnson
Update from #2 from Miro support (RESOLVED):
The team just informed me that the issue was fixed, and now you should be able to edit the text inside the shapes on a mobile device,
I tested on my end and can now edit shapes and text objects.
+13
https://community.miro.com/ask-the-community-45/invisible-text-boxes-and-images-19874
When troubleshooting the mobile app, you would try the following steps in this order:
- Sign out and back in
- Clear the app cache
- Clear the app data
- Uninstall and reinstall.
I will also note that, for me on my Galaxy S24, when I select an object – either by a long press or using the pencil/edit icon (seen below), then need to do a single tap after the selection in order to get my cursor in the object (I’m not sure if this new behaviour or a bug).
I've had the same issue for a few days now. Both in the android app and the mobile version of the website. I've also checked the ios app and received the same result. I've tried reloging, clearing the cash and reinstalling the app, to no avail. Also no amount or combination of clicks allowed me to edit text within a shape. Text in a text box works fine. I hope they fix this soon =/
+13
Support team:
I am running Android 14 on a Samsung Galaxy S24, using version 3.25.30240649 of the Miro mobile app. I’ll add a Loom to ticket.
There are also reports of the same issue in iOS (iPhones 13,14 and 13ProMax).
I will open a support ticket and update this post as I hear back from the support team.
Thank you so much!
Hi! The last week me and my team can’t edit the shapes (like on the photo). How can we again edit this shapes?
It is happening on iPhones 13,14 and 13ProMax.
For copy the most using.
+13
While I have a support ticket open, please note that, If you are using a paid Miro subscription, you can open a Miro support ticket by following these instructions:
+13Update #1 from Miro support:
I tested on my end and could reproduce the issue. I'm currently checking with the team to see if this behavior is expected and will update you accordingly.
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Update #1 from Miro support:
I tested on my end and could reproduce the issue. I'm currently checking with the team to see if this behavior is expected and will update you accordingly.
Update #1 from Miro support:
I tested on my end and could reproduce the issue. I'm currently checking with the team to see if this behavior is expected and will update you accordingly.
How long do you think it'll take for this to be fixed?
+13
+2Hi everyone,
Thank you for sharing your experiences and updates regarding this issue. As per the latest update, the Miro support team has successfully reproduced the issue and confirmed that it is indeed a problem.
The team is actively working on it, and we’re keeping a close eye on the progress. Once there’s any further update or a resolution is available, I’ll make sure to let you know here in this thread.
In the meantime, I updated the tagging to KNOWN BUG. Thank you for your patience and understanding!
+13Update from #2 from Miro support (RESOLVED):
The team just informed me that the issue was fixed, and now you should be able to edit the text inside the shapes on a mobile device,
I tested on my end and can now edit shapes and text objects.
Oh hell yeah, it works! It even solved another small problem I didn't bother writing about as well! Neat! =D
Update from #2 from Miro support (RESOLVED):
The team just informed me that the issue was fixed, and now you should be able to edit the text inside the shapes on a mobile device,
I tested on my end and can now edit shapes and text objects.
Thank you! Its working now :)
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