[RESOLVED] Can't export board or frame as image

  • 15 February 2022
  • 4 replies
  • 176 views

 

Robert Johnson 2 years ago

Update #2 - Miro support advised it should be fixed. I tried again and no error - I can export to image again.

@momokass - How about you?

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Userlevel 7
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@momokass - I am experiencing the same behaviour when I try to export a frame as an image. I will report it to Miro support and update this post with what they tell me.

In the future, you can find the support contact form by searching for “contact form” in this article (there are also steps on how to load the support form from your Miro dashboard):

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

Thanks, I didnt found that form 🐡

Userlevel 7
Badge +12

Update #1:

Thanks for getting in touch with us and reporting the issue! We're truly sorry you've run into it.

I'm afraid that currently, there's a bug on our end that causes this behavior. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes!

We'll definitely keep you updated on the progress. Please, bear with us!

Userlevel 7
Badge +12

Update #2 - Miro support advised it should be fixed. I tried again and no error - I can export to image again.

@momokass - How about you?

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