[RESOLVED] Blank pop-up window on bottom right, close button doesn't work

This still seems like is could be related to some other browser extension. Have you tired disabling ALL extensions (or an incognito window), or the Miro desktop app?

The desktop app worked, incognito worked, but normal chrome browser with extensions disabled (or even removed) did not work. Might be cache related?

@Doron Zehavi - You definitely could have picked up some bad code that was deployed and then quickly removed.

This same thing is happening to me. It won’t go away and it’s an empty container. Also if you select the right fly-out menu, then IT won’t retract either. I have to restart every-time. It simply doesn't work. And NO it isn’t in the browser. I’m in the desktop app. It has been doing this for two weeks. It’s very annoying.
 

the same for me since yesterday.

Have you tried resetting the app data?

Hi @Doron Zehavi, @thomaswilson, @Dominique67,

Alyona from the Miro Support team is stepping in for a moment.

Would any of you be willing to share the logs with us so we could understand what is happening when you're trying to close this pop-up? 

If so, I can create a support ticket for you and reach out with the step-by-step instruction on how to capture logs if you would prefer not to share them in this thread.

It has disappeared for me, so I cannot recreate it.

Hey everyone,

We were able to reproduce the issue and got the required information to fix it now. Once the fix is live, I'll be sure to let you know! 

Its happening again. Now with new buttons -- that also dont work.

cmn~BoardInfoOperati~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Project~page.company.securit~page.entity.permiss.10481268bba83d26.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~ShareAndInvite~lazyTabletAppConnect.98a57d81dfea6a32.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~ShareAndInvite.bba1505aa55bed89.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardInfoOperati~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~page.company.securit~page.entity.permiss.018e776ac7cc50e9.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~BoardUI.desktop~Dashboa.desktop~Dashboa.mobile~TeamDiscove~Welcome.bc010ae781e2a88d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile.c55616c621ec9a9d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile.95a36552e30c1ee1.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~MockupWidget~Notes~[SidebarChatLazyImport]~[SidebarCommentLazyImport].c7162ce8452b524a.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~Notes.0888ab53799eba25.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendor~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~lazyResizeObservePolyfil~page.company.insight.8d61821b6f1e98e5.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~ShareAndInvite.412d88b93a33013d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardInfoOperati~BoardUI.desktop~Setting.087975ec38973c5a.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~Notes.d9bf020b360f95f2.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardUI.desktop~Dashboa.desktop.1cfae00463795122.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira~BoardSdk~BoardUI.desktop.f8e4028c1653c3ae.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendor~BoardUI.desktop.06cc7238dc93aba7.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardSdk~BoardUI.desktop.50f6cb8dbe0ab8f5.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendorReact~Billing~BoardExport~BoardInfoOperati~BoardJira~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~GuestNam.68a948e00062d08a.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~MockupWidget.304d0383a69dfc15.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardSdk.54f6c37de45381be.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~ShapeLibraryModule.cd5078c25352259d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~ShapeLibraryModule~TemplatPicker~page.company.insight.f8b8dc870747c6a0.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~IconPicker.1ba1830016b6c7b0.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/MeetingModule.a8970fc0f74e8561.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~MeetingModule~ShowtimModule.b2cd8d73e8575a0b.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardTimerModule.87999010e5cc6a6c.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendorReact~VotingModule.01e29cf10e5a6b33.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Notes.d4a06c3dc6448ca6.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~ScreenVideoChat.1ded0ba9d06ed9b0.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~EstimatModule.7cd7c69ca885818d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/SideBanner.d7cf0b777a5afaeb.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendorReact~MeetingModule~ShowtimModule.c2a2b4a630337849.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~VotingModule.1a94c081bfae8a9c.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Tutoria.f1dd7b9285bbe207.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira~Setting~datepic.34d37a0eacd51c9f.js.map: Unexpected end of JSON input
cmn~Billing~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~InspiraCenter~Setting~ShareAndInvite~last.activat.stage.61a2d9a9f4f72876.js:1 Uncaught Error: You should initialize the store with "initStore" first
    at L (cmn~Billing~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~InspiraCenter~Setting~ShareAndInvite~last.activat.stage.61a2d9a9f4f72876.js:1:29404)
    at f (cmn~Billing~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~InspiraCenter~Setting~ShareAndInvite~last.activat.stage.61a2d9a9f4f72876.js:1:23602)
    at re (cmn~BoardUI.desktop.54bf5d62400a98fc.js:1:183537)
    at se (cmn~BoardUI.desktop.54bf5d62400a98fc.js:1:183704)
    at cmn~Tutoria.f1dd7b9285bbe207.js:1:178984
    at cmn~Tutoria.f1dd7b9285bbe207.js:1:179654
    at t.get (cmn~Tutoria.f1dd7b9285bbe207.js:1:179663)
    at Object.slides (cmn~applica.core.942f9912a8bd536b.js:2:29080)
    at t.getIn (cmn~applica.core.942f9912a8bd536b.js:2:22731)
    at t.value (cmn~applica.core.942f9912a8bd536b.js:2:17832)
    at t.value (cmn~applica.core.942f9912a8bd536b.js:2:18165)
    at t.value (cmn~applica.core.942f9912a8bd536b.js:2:19057)
    at r.<computed> [as project] (cmn~applica.core.942f9912a8bd536b.js:2:7754)
    at e.value (cmn~applica.core.942f9912a8bd536b.js:2:28981)
    at t.recursiveListener (cmn~applica.core.942f9912a8bd536b.js:2:28283)
    at a.emit (cmn~applica.core.942f9912a8bd536b.js:2:59207)
    at e.value (cmn~applica.core.942f9912a8bd536b.js:2:29578)
    at t.writeListener (cmn~applica.core.942f9912a8bd536b.js:2:28137)
    at a.emit (cmn~applica.core.942f9912a8bd536b.js:2:59207)
    at t.value (cmn~applica.core.942f9912a8bd536b.js:2:10867)
    at d.<computed> [as set] (cmn~applica.core.942f9912a8bd536b.js:2:21494)
    at r.<computed> [as set] (cmn~applica.core.942f9912a8bd536b.js:2:7754)
    at set (cmn~applica.core.942f9912a8bd536b.js:2:38673)
    at Object.keys.reduce.t.<computed> [as set] (cmn~applica.core.942f9912a8bd536b.js:2:42245)
    at cmn~Tutoria.f1dd7b9285bbe207.js:1:181720
    at i (cmn~applica.core.942f9912a8bd536b.js:2:48078)
    at i (cmn~applica.core.942f9912a8bd536b.js:2:48310)
    at I (cmn~applica.core.942f9912a8bd536b.js:2:48899)
    at cmn~applica.core.942f9912a8bd536b.js:2:48995
    at s ((index):99:33253)
    at (index):99:32373
L @ cmn~Billing~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~InspiraCenter~Setting~ShareAndInvite~last.activat.stage.61a2d9a9f4f72876.js:1
f @ cmn~Billing~BoardUI.desktop~BoardUI.mobile~BoardUI.webview~Dashboa.desktop~Dashboa.mobile~Feed~InspiraCenter~Setting~ShareAndInvite~last.activat.stage.61a2d9a9f4f72876.js:1
re @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
se @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
(anonymous) @ cmn~Tutoria.f1dd7b9285bbe207.js:1
(anonymous) @ cmn~Tutoria.f1dd7b9285bbe207.js:1
get @ cmn~Tutoria.f1dd7b9285bbe207.js:1
(anonymous) @ cmn~applica.core.942f9912a8bd536b.js:2
t.getIn @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
r.<computed> @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
recursiveListener @ cmn~applica.core.942f9912a8bd536b.js:2
a.emit @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
writeListener @ cmn~applica.core.942f9912a8bd536b.js:2
a.emit @ cmn~applica.core.942f9912a8bd536b.js:2
value @ cmn~applica.core.942f9912a8bd536b.js:2
d.<computed> @ cmn~applica.core.942f9912a8bd536b.js:2
r.<computed> @ cmn~applica.core.942f9912a8bd536b.js:2
set @ cmn~applica.core.942f9912a8bd536b.js:2
Object.keys.reduce.t.<computed> @ cmn~applica.core.942f9912a8bd536b.js:2
(anonymous) @ cmn~Tutoria.f1dd7b9285bbe207.js:1
i @ cmn~applica.core.942f9912a8bd536b.js:2
i @ cmn~applica.core.942f9912a8bd536b.js:2
I @ cmn~applica.core.942f9912a8bd536b.js:2
(anonymous) @ cmn~applica.core.942f9912a8bd536b.js:2
s @ (index):99
(anonymous) @ (index):99
requestAnimationFrame (async)
E @ (index):99
y @ (index):99
window.requestAnimationFrame @ (index):99
v @ cmn~applica.core.942f9912a8bd536b.js:2
t.startInteractiveTutorialIfNeed @ cmn~Tutoria.f1dd7b9285bbe207.js:1
(anonymous) @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
Promise.then (async)
t.start @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
s @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
t.start @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
s @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
t.start @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
s @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
o.runNextTask @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
(anonymous) @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
(anonymous) @ (index):99
(anonymous) @ (index):99
a @ (index):99
Promise.then (async)
c @ (index):99
(anonymous) @ (index):99
p @ (index):99
t.start @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
s @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
t.start @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
s @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
(anonymous) @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
t.start @ cmn~applica.core.942f9912a8bd536b.js:2
e.runNextTask @ cmn~applica.core.942f9912a8bd536b.js:2
(anonymous) @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
s @ cmn~Board.1b0ab9438e73fc90.js:2
(anonymous) @ cmn~BoardUI.desktop.54bf5d62400a98fc.js:1
(anonymous) @ (index):99
(anonymous) @ (index):99
a @ (index):99
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~BoardInfoOperati~ShareAndInvite.7f4a2f107dc1a3dd.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardInfoOperati.c8a8922d4f06ce5d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~Setting.7f81279d7230e3dc.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~ShareAndInvite.acaee93938fa1ff0.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardInfoOperati~Setting~ShareAndInvite.6073da36ef6ad27c.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~BoardInfoOperati.97b0c5f7fa33a2a5.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/BoardInfoOperationsTranslator.c683e5f73016394a.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/vendorReact~Billing~BoardJira~InvitatFlow~Project~ShareAndInvite~TeamDiscove~TemplatPicker~Welcome~page.company.deactiv.users~page.company.invitat~pag.a152f6c6bc238ca6.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Project~ShareAndInvite~Welcome.352e95f9792d5e8f.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~InvitatFlow~Project~ShareAndInvite.4518c78c068dc109.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Project.458969b4e5d13ce5.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~InvitatFlow~ShareAndInvite.b9a40628e0dbf2ee.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing~Setting~ShareAndInvite.1a4feb166ed31c6d.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~InvitatFlow~Project~ShareAndInvite~page.company.deactiv.users~page.company.invitat~page.team.users~page.user.managem.c2886a5b7c89e416.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~ShareAndInvite.79d37f9640dd2aeb.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/ProjectsTranslator.6bccb3a1588d6267.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/ShareAndInviteTranslator.9f69995fbeaff944.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira~PatchOrgMembers.36fb5b4efe880c8b.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Feed.0b3ed3cc4ccbea57.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira~Setting.252e2177b0c33eea.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~ShareAndInvite~Welcome.5c4cbce787129607.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~InspiraCenter.5d709c4caf00888a.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~BoardJira.c033961bbd21076c.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Billing.445d56457e684db9.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~InspiraCenter~LearninCenter.66e98cfaaa21e5ce.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Dashboa.desktop~Setting.966bc9e063069a04.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Dashboa.desktop~LeaveTeam~page.company.setting~team.setting.remove.c55e6468c730e784.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Dashboa.desktop.ce593fefa2579039.js.map: Unexpected end of JSON input
DevTools failed to load source map: Could not parse content for https://miro.com/app/static/cmn~Dashboa.desktop~Dashboa.mobile.14dfe38aabd8badf.js.map: Unexpected end of JSON input
vendorSentry~applica.core.4f01062ce84082cb.js:1          POST https://s.realtimeboard.com/api/11/envelope/?sentry_key=9b14e87a42e849f49910cbe634327f35&sentry_version=7 403
M @ vendorSentry~applica.core.4f01062ce84082cb.js:1
t._flushOutcomes @ vendorSentry~applica.core.4f01062ce84082cb.js:1
(anonymous) @ vendorSentry~applica.core.4f01062ce84082cb.js:1

Some of the log (can’t post all of it due to limits)

Thanks for sharing this, @Doron Zehavi!

Shared the logs with developers. If everything goes as planned the fix should be ready very soon. Will keep you posted!