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Problems with SSO T-Systems

  • September 7, 2021
  • 1 reply
  • 92 views
D

Hi 

I have an corporate account in Miro. This account was fine until last week, but now I can’t connect “Your mail is not associated with the SSO account”. How can I restablish the access to my account?

Thanks!

David Rubio

T-Systems

D

1 reply

Nick_Miro
Mironeer
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  • Nick_Miro
  • Mironeer
  • September 8, 2021

Hi @David Rubio ,

Let me help you here!

I made specially for you a little scheme.

 

Based on this, there might be two reasons why you could Sign In before and now you cannot:

Reason 1: Your email was removed by IT Admin from SSO provider database. That’s why Miro cannot receive confirmation that SSO settings are applicable for your email address. In this case, I recommend you to contact your IT department and ask to check.

Reason 2: (It’s only my assumption). Probably you used to log in via 1 of the available IDs (Google, for example). And this is not SSO case technically. If yes, I recommend you try to log in via this ID.

To add, if none of the options is a solution, could you please share that with me here? Thank you so much for your attention!

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