Problem with accessing one board in a team

Hi ​@Anna M, thanks for reaching out—and sorry to hear you're having trouble accessing your board.

Based on what you’ve described, here are a few things to check:

1. Permissions – It’s possible you only have view-only access or limited rights on that board. Can the board owner confirm your role?

2. Board corruption or load issue – If the content sometimes appears but tools don’t respond, the board may be experiencing a load or sync error.

3. Browser/device conflicts – You’ve already tried multiple platforms, which is great. We also recommend clearing your browser cache and testing in incognito/private mode.

Since this has been ongoing for a few days and affects only one board, we recommend reaching out directly to Miro Support with the board link (if you have access) and a description of what’s happening. They can investigate backend issues we can’t see from the user side.

Let us know how it goes—hopefully your work can be recovered soon!

Hello, Eca. Thanks a bunch for your answer!

Unfortunately, most of the time I don’t see the info on the board and it’s not Internet, browser or app problem because the other boards in the team are working well. 

As for permission, I’m the board owner and I checked the settings and I’m still the owner, the editor, admin etc.

I’ve already contacted Miro support and now I’m waiting for their answer/instructions.

So, fingers crossed😊

Hi ​@Anna M, thanks for the update—and good call reaching out to Miro Support directly, especially since you’re the board owner and other boards are working fine.

It does sound like a deeper issue with that specific board, possibly on the backend. Fingers crossed that support can recover it for you quickly 🤞

I’ll follow up with Support on this one to help prioritize the request if possible. I’ll also keep an eye on this thread and your ticket with Support in case others experience the same issue.

Hi, Eca!) 
Everything is OK, finally. The board is operating well.  I’m on cloud nine)
I really appreciate your participation!
 
Thank you 😊