[POSSIBLE ISSUE] My board is locked automatically without any change

I

My team consists of three people and we keep working on the board for nearly one month. We use an education plan and it is effective until 2025. But today when I opened the board, after loading, it shows “The board is locked” without any further description. Can you have a look at it?

 

Robert Johnson 1 year ago

@IreneTang - I am seeing there is another post related to this: https://community.miro.com/educator-community-69/educational-plan-locked-boards-13041

I will convert your post into a support ticket. You should receive an email confirmation shortly. It would be helpful if you could please update this post with what the support team tells you.

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7 replies

Robert Johnson
Userlevel 7
Badge +12

@IreneTang - Without any other details about this board/the team, my first suggestion would be have a read though this article and see if the steps help you unlock the board:

https://help.miro.com/hc/en-us/articles/360017731453

Visual Thinker | Volunteer Community Moderator
I

@IreneTang - Without any other details about this board/the team, my first suggestion would be have a read though this article and see if the steps help you unlock the board:

https://help.miro.com/hc/en-us/articles/360017731453

Thanks for your reply. I read this page before and google the problem. But as I said, I didn’t downgrade my plan (Still Education Plan until 2025) and never move the the board (so don’t move a private board to a free team). Everything happened so suddenly and weirdly. Do you have other solutions?

Robert Johnson
Userlevel 7
Badge +12

When you go to the Team profile settings page, what do you see? For example, a Team Admin of an Education Plan should see:

Note: If you are not the Team Admin, you won’t see any of the Subscription Details

And, from your dashboard, what do you see if you open the Board details modal for the Locked Board (or can you even)? 

 

If you can open the board details modal, what do you see?

 

Visual Thinker | Volunteer Community Moderator
I

When you go to the Team profile settings page, what do you see? For example, a Team Admin of an Education Plan should see:

Note: If you are not the Team Admin, you won’t see any of the Subscription Details

And, from your dashboard, what do you see if you open the Board details modal for the Locked Board (or can you even)? 

 

If you can open the board details modal, what do you see?

 

Yeah, you can see from my screenshots: subscription is still within the Expiration Date and the board is used in the same team.

 

I

When you go to the Team profile settings page, what do you see? For example, a Team Admin of an Education Plan should see:

Note: If you are not the Team Admin, you won’t see any of the Subscription Details

And, from your dashboard, what do you see if you open the Board details modal for the Locked Board (or can you even)? 

 

If you can open the board details modal, what do you see?

 

I found even the miro example “Education Plan Apps & Integration” board is locked.

 

Robert Johnson
Userlevel 7
Badge +12

@IreneTang - I am seeing there is another post related to this: https://community.miro.com/educator-community-69/educational-plan-locked-boards-13041

I will convert your post into a support ticket. You should receive an email confirmation shortly. It would be helpful if you could please update this post with what the support team tells you.

Visual Thinker | Volunteer Community Moderator
F

Hi @Robert Johnson,

thank you very much for your support.
I havn’t still written to the support team and, as you will write for us, I will not overload them with further requests.
If it can be useful,  here are my Subscription Details:
Plan Education
Licenses purchased 100
Licenses allocated 4
Expiration date March 10, 2123
Members: 4
All my boards are located in the Education Plan Team and I also have disconnected my account from any other team.

Thank you and Kind regards,
Francesca

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