Please help - paid for year subscription in error, should have been monthly

  • 9 September 2020
  • 4 replies
  • 183 views
K

Looking for urgent help - have also logged ticket.

 

I subscribed yesterday on monthly plan though CC was declined. I changed to debit card and it accepted - however I didn’t notice that when changing to another card it also reset subscription to annual. 

 

I now have an annual subscription I can’t afford and don’t need - please can someone from subscriptions team consider refund and changing me to monthly?

 

Kenny

4 replies

Kiron Bondale
Userlevel 7
Badge +6

@Kenny Grant -

Would suggest you open a support ticket with Miro’s help desk here (it appears to be down now, so you may need to wait a few hours): Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
K

Thanks Kiron - I created a ticket straight after I’d done it as I realised I made the mistake. So far no response so wanted to try another approach to engage Miro people, I’m hoping for a swift response.

Kenny

K

If possible could someone in Miro please thank Alyona in support - this issue has now been address promptly. I can’t reply to Alyona as my company email blocks external email.

 

Thanks again

Marina
Rank
Userlevel 7
Badge +5

Hi @Kenny Grant,

I’ll take care of it :relaxed:  

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