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Payment issue

  • July 18, 2025
  • 3 replies
  • 71 views
A

Hi community,

we have an issue while payments attempt to upgrade from free to starter (so I can’t contact the Technical Support). 
two cards were declined for this reason.

P.S. Both of cards are “VIsa” and different countries.

 

Eca

3 replies

Eca
Mironeer
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  • Eca
  • Mironeer
  • July 18, 2025

Hi ​@Andrei Vankhadlo thanks for reaching out! I have your case converted into a support ticket. Please wait for supports to assist you. 

Eca :)
A
A

Hi Eca,

They didn’t resolve my issue at all. could you please re-open the ticket? 

Eca
Mironeer
Forum|alt.badge.img+2
  • Eca
  • Mironeer
  • July 21, 2025

Hi ​@Andrei Vankhadlo thanks for following up! The ticket I created for you was closed and merged to your other ticket - #869122. The ticket’s status is currently waiting for your response. You can find it in your inbox. Please let me know if you need further assistance!

Eca :)
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