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Payment failure - Credit card

  • January 13, 2025
  • 9 replies
  • 62 views
T

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you!

 

Best answer by Eca

HI ​@tinac,

 

Thanks for reaching out!

 

I have converted your post into support ticket so our team can assist you further.

 

Please check your inbox for the support’s response. 

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9 replies

Eca
Mironeer
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  • Mironeer
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  • January 15, 2025

HI ​@tinac,

 

Thanks for reaching out!

 

I have converted your post into support ticket so our team can assist you further.

 

Please check your inbox for the support’s response. 

Eca :)
D

Have the same issue when trying to upgrade to a starter plan...

Eca
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Eca
Mironeer
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  • Mironeer
  • 2202 replies
  • January 31, 2025

Hi ​@Dennis Spieker,

 

I have your comment converted into a ticket as well. Please check your inbox for support’s response. 

Eca :)
G

I have the same issue trying to upgrade to a starter or Business plan

Eca
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Eca
Mironeer
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  • Mironeer
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  • February 27, 2025

Hi ​@Georg-Philipp Paar thanks for jumping in on this thread! I have your comment converted to a support ticket as well. Please wait for support’s response in your inbox.

Eca :)
B

And another one with the same issue. I was looking for any way to contact support on this issue other then a public community group - but it seems to be the only option.

Eca
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Mironeer
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  • April 10, 2025

Hi ​@Björn Lilleike thanks for jumping in on this thread! I have your comment converted to a support ticket as well. One of our supports will contact you as soon as possible.

Eca :)
A
  • AleDH
  • New Here
  • 1 reply
  • April 17, 2025

I’m experiencing the same issue and am unable to make the payment. I contacted my bank, and they confirmed that everything is in order on their end. However, they haven’t received any payment request from Miro, despite several attempts. ​

Eca
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Eca
Mironeer
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  • Eca
  • Mironeer
  • 2202 replies
  • April 17, 2025

Hi ​@AleDH Thanks for reaching out! I have your comment converted to a support ticket as well. One of our supports will contact you as soon as possible.

Eca :)

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