Hi, I reduced the number of members from 10 to 3, but it still shows 10. I’m trying to get a subscription for 3 people, but the system is trying to charge me for the 10 members I previously deleted. Please advise.
Question
payment
+5HI
It’s possible that while you removed the users from the team, the number of paid seats in your subscription was not reduced. In this case, the seats that those members previously occupied may still remain in the billing configuration even if no users are currently assigned to them.
To make sure this is properly checked, I’ve converted your post into a support ticket so our team can review the subscription details on the backend and confirm whether this is what’s happening. They’ll follow up with you directly and share the resolution for your case.
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