I've been unable to sign back into the mobile app. Whenever I try, I get the "magic link" sent to my email and when I try to get it to open on my app, nothing happens.
I had similar difficulties a few days ago on desktop, but have had no issues since. It's just the mobile app I can't use now.
Anyone else unable to use the app, or know a good workaround?
Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.
Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.
I hope this gets resolved soon, it's been awful.
+5Hi
I have investigated on my side.
Our email server has not blocked nor receive email in the list related to Miro domain. After discussing with the IT, blocked email would still appear in their log, yet they aren’t seeing anything.
Email account is not full, and junk email is empty.
I know it because I created a new account on my institution, we are able to receive SSO or login code on a new Miro account.
Recently I have learnt Miro SSO is not sending email from their Miro domain when issuing SSO or login code. It is sent by your@eu.sparkpostmail.com
Basically something happened to Miro 3rd party mail sender and aren’t able to send properly.
Hey guys,
I am on the same page. I usuly am signing in with my eMail. I am just one guy self-employed so there is no SSO.
What to do - I usually am using miro on different devices with the app. Actually no app to sign in.
Hope it gets solved soon.
Greetings
Jan - germany
Hi
Thanks so much! Hoping this is an easy fix
Same here, I noticed last week that at https://status.miro.com log in ability crashed for some time (which pretty much fits for when we first experienced the issue), but last thursday everything went up on the site and appeared as “fully operational”. That is not the case, for many people it seems.
Please guys, can you let us know if you are working on the fix?
+5Hi everyone, the team is currently handling a high volume of login-related concerns in the queue and is doing their best to solve the issue as soon as possible.
For anyone who is still experiencing sign-in issues, please follow the steps outlined on our Status page.
Sign-in with a password is currently unavailable. Please use the passwordless sign-in option here: https://miro.com/login/passwordless/
If you continue to experience any issues, please reach out to our Support team for further assistance.
If you encounter any issues contacting Support, please let me know. I hope this helps!
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