I've been unable to sign back into the mobile app. Whenever I try, I get the "magic link" sent to my email and when I try to get it to open on my app, nothing happens.
I had similar difficulties a few days ago on desktop, but have had no issues since. It's just the mobile app I can't use now.
Anyone else unable to use the app, or know a good workaround?
Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.
Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.
I hope this gets resolved soon, it's been awful.
+5Hi
I have investigated on my side.
Our email server has not blocked nor receive email in the list related to Miro domain. After discussing with the IT, blocked email would still appear in their log, yet they aren’t seeing anything.
Email account is not full, and junk email is empty.
I know it because I created a new account on my institution, we are able to receive SSO or login code on a new Miro account.
Recently I have learnt Miro SSO is not sending email from their Miro domain when issuing SSO or login code. It is sent by your@eu.sparkpostmail.com
Basically something happened to Miro 3rd party mail sender and aren’t able to send properly.
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