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password sign-in is unavailable

  • September 13, 2026
  • 2 replies
  • 75 views

I've been unable to sign back into the mobile app. Whenever I try, I get the "magic link" sent to my email and when I try to get it to open on my app, nothing happens. 

 

I had similar difficulties a few days ago on desktop, but have had no issues since. It's just the mobile app I can't use now. 

 

Anyone else unable to use the app, or know a good workaround? 

2 replies

Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.


  • Author
  • New Here
  • September 14, 2026

Our team is also unable to log on to the Windows app even after clicking the magic link in email. We’ve been facing problems since the standard username and login option stop working a few days ago.

I hope this gets resolved soon, it's been awful.