Answered

Password reset email

  • 17 November 2020
  • 2 replies
  • 447 views
Erwin Duisdeiker
Userlevel 2

Hi Communinity,

 

Does anyone know how long it takes to receive an email from Miro incase you perform a password reset? I would expect that would be more or less instant. But I have a member that didn’t receive any email after 30 min and still hasn’t.

 

 

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Best answer by Robert Johnson 17 November 2020, 16:55

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Robert Johnson
Userlevel 7
Badge +12

@Erwin Duisdeiker - I just tested this and my confirmation email came within seconds (I am using Gmail). However, email can involve many hops through outgoing/incoming servers, spam firewalls, etc. The problem could exist in many locations. I would suggest that the user reaches out to Miro support via this special form and perhaps they can at least confirm that the email was sent on their end.

Visual Thinker | Volunteer Community Moderator
Erwin Duisdeiker
Userlevel 2

@Robert Johnson 

Thanks for reaching out and testing it yourself. I was already in the process of contacting Miro support. But thought to check it first in the community.

So thanks again and I will proceed with my miro support request.

kind regards

Erwin

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