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Paid for the starter pack, but the plan is 'free'.

  • March 29, 2026
  • 1 reply
  • 26 views
P

I paid for the 12.50$ Starter Pack, but I cannot access the plan that I’ve paid for. It still says ‘free’ when I visit my board and ask me to upgrade despite the invoice has already been sent to my email. Am I missing something here? Thanks. 

      1 reply

      Eca
      Mironeer
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      • Eca
      • Mironeer
      • March 30, 2026

      Hi ​@Passawit Phucheen 

      thanks for reaching out! I have your case converted to a support ticket so our billing team can investigate your account. You should receive a response shortly.

      Eca :)
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