Paid but still no access

  • 11 October 2020
  • 5 replies

Hi there,

Yesterday we bought a Team account for 5 users and paid using credit card. Still Today I am on a free account.


Best answer by Jan-Marc Verlinden 12 October 2020, 14:41

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5 replies

Userlevel 7
Badge +5

Hi @Jan-Marc Verlinden,

Could you please clarify if you don’t see a new team on the left-side panel on the Dashboard?

You can switch between your teams by clicking the icons on that panel:


Yes I have 3 teams over there. But none of them contain the paid version..:-(. I paid for the 5 person team account and also received the Miro invoice already.



Or should I check the “My Team” there… :-) ?? Is that my paid version?

Userlevel 7
Badge +5

I quickly checked it - yes, ‘My Team” is your new paid team with 5 seats :slight_smile:

Many thanks!! :grin: