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Question

Overlapping Accounts - Account Broken

  • June 27, 2025
  • 1 reply
  • 27 views
S

I have a personal account in Miro, and my company has a business account in Miro.

I do not manage my company’s account.

I have logged into my personal account, and purchased a trial upgrade, but Miro has confused the two accounts, and won’t let me log into my personal account to use the upgrade. Logins keep defaulting to my company’s account.

I have tried rebooting, logging out of all instances of Miro, and deleting cookies, but anytime I try to log into my personal Miro and use the upgrade that I’ve purchased, it default’s to my company’s team in Miro.

How do I get Miro to separate the two overlapping accounts?

 

    Eca

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • June 27, 2025

    Hi ​@Shari Pobjecky 

    Hi @Shari Pobjecky, thanks for reaching out!

    It sounds like Miro might be defaulting you to your company’s team upon login. Just to confirm — have you tried switching teams manually after logging in then upgrade? You can do this by clicking your profile icon in the top-right corner of the Miro dashboard and selecting your personal team from the dropdown.

    If your personal team isn’t appearing or you’re still being redirected incorrectly, let me know — I’d be happy to help dig in further!

    Eca :)
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