No support from Miro for licence upgrade

  • 7 September 2020
  • 1 reply
  • 178 views

Hello

I upgraded from a free licence to a business one more than a fortnight ago. But it keeps defaulting to my free one, and telling me to upgrade. I have emailed Miro support every single day to ask for some support because FAQ tells me that this is an issue which requires some help from them. But I have not had any response. I have scheduled workshops on the basis of being able to use Miro, and am wondering what it takes to get the support I need. I also hope that the licence start date will be reset to the day that I can actually start using it.

Thanks.


1 reply

Userlevel 7
Badge +5

Hey @Deborah O'Connell,

Sorry to hear that :(

I’ve checked that there is one ticket from you in the Support queue, submitted today. Please rest assured, the Support team will get back to you.

Could you please clarify how you emailed the Support team? If it was an email to support@miro.com, then I’m afraid it only gave an autoreply and didn’t actually create a support ticket. Now you can only contact the Support team via the special form - https://help.miro.com/hc/en-us/requests/new.

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