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Question

No response from Support regarding the program for Ukrainian users. Can a moderator help?

  • July 21, 2026
  • 1 reply
  • 20 views

Hi Miro Community and Community Managers!

I am an educator from Ukraine. A while ago, I sent an email to support@miro.com requesting assistance under the support program for Ukrainian users (as many of my colleagues did successfully). Unfortunately, my emails have been completely ignored, and I haven't received any response.

Due to the urgency of my work with my students, I couldn't wait any longer and had to purchase the Starter plan out of my own pocket just to keep my lessons going.

Could a moderator please help escalate my support ticket? I really need someone from the support team to review my case and apply the Ukrainian support terms to my current account.

Thank you in advance for your help!

1 reply

Eca
Mironeer
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  • Mironeer
  • July 21, 2026

Hi ​@Валентин thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.