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No access (error app initialization failure)

  • June 12, 2025
  • 5 replies
  • 107 views

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Hello! I can’t get an access to my board due to this error

. What should I do?

June 13, 2025

Hi ​@Alina Yurina ​@Ronin55 thanks for reaching out!

 

I have your case converted into a support ticket so the team can investigate. Please wait for one of the supports to reach you! Please provide HAR logs to the team.

5 replies

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  • Beginner
  • June 12, 2025

Check if there's any ongoing maintenance or server issues reported by the app provider. Sometimes these errors are temporary and related to backend problems.


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  • Author
  • Beginner
  • June 13, 2025

No, it has been going on for the third day now, and I don’t have any issues with other platforms or websites, only with Miro. Suppose Miro has some internal problems because all Russian users complain about it.


Eca
Mironeer
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  • Mironeer
  • June 13, 2025

Hi ​@Alina Yurina ​@Ronin55 thanks for reaching out!

 

I have your case converted into a support ticket so the team can investigate. Please wait for one of the supports to reach you! Please provide HAR logs to the team.


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  • Author
  • Beginner
  • June 14, 2025

I`m sorry, what are HAR logs?


Eca
Mironeer
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  • Mironeer
  • June 16, 2025

Hi ​@Alina Yurina 

HAR (HTTP Archive format) logs a web browser's interaction with a site. This information is required for troubleshooting web console issues in Web applications. HAR log should be collected from the device you are trying to use Miro. These records should provide us with the details of what is happening when you are encountering the previously mentioned difficulties.

 

If you need assistance in reaching support team, I can help you with that as well. Please let me know.