I'm contacting you regarding a critical issue I'm experiencing with my account. When I recently logged in, I was prompted to create a team. However, after doing this, I'm concerned that all of my boards have disappeared from my profile.
Among them was a key mindmap I worked on for over a month as part of a professional project. This map represents a significant amount of work and is essential to the progress of my project.
I would be extremely grateful if you could help me locate it as soon as possible.
I look forward to hearing from you and thank you in advance for your invaluable assistance.
Thanks again for your reply and for confirming those details — that helps a lot.
As you’re on the Free Plan and mentioned that this is your first time being prompted to create a team, I agree with what Rob shared above. This kind of situation can happen when someone is removed from a team where they previously created boards. Since Miro accounts don’t store boards independently of teams, your boards might still exist under a team you’re no longer part of — they just don’t appear in your current dashboard.
That said, since you’re unable to access the Trash on a Free Plan and you’ve confirmed your email address hasn’t changed, I’ll go ahead and convert this into a support ticket so the Miro team can take a closer look on the backend. Thanks again for your patience — we’ll get this looked into for you!
Hi @Mathis Gallouet, thanks for reaching out — I understand how important your work is, and I’ll do my best to help you figure this out.
A few clarifying questions to help us investigate:
Do you happen to have another email address you may have used previously to sign up for Miro? Sometimes the system logs users back into a different profile if more than one email was used, which could explain why your previous boards aren’t appearing.
Were your boards created under the same email address in the profile currently logged in to your device?
When prompted to create a team upon logging in — was that the first time you've seen that message, or had you already joined or created a team before?
Are you seeing any boards listed under the “Deleted boards” section on your dashboard (bottom left panel > Trash icon)?
Let me know what you find — we’ll work through it together!
@Mathis Gallouet - Situations like yours are an unfortunate side effect of Miro’s bottom-up flywheel growth model.
For example, someone is invited to join someone’s Free Plan Miro team, they then create boards in that team (pushing the team over the 3-editable board limit). So, a Team Admin removes them from the team. The next time that user logs in, Miro detects their account profile is not a member of any team at all and prompts them to create a team.
Here is post where I share some tips on trying to figure out where the boards might be and who might still be on the team where they reside:
Hi @Mathis Gallouet, thanks for reaching out — I understand how important your work is, and I’ll do my best to help you figure this out.
A few clarifying questions to help us investigate:
Do you happen to have another email address you may have used previously to sign up for Miro? Sometimes the system logs users back into a different profile if more than one email was used, which could explain why your previous boards aren’t appearing.
Were your boards created under the same email address in the profile currently logged in to your device?
When prompted to create a team upon logging in — was that the first time you've seen that message, or had you already joined or created a team before?
Are you seeing any boards listed under the “Deleted boards” section on your dashboard (bottom left panel > Trash icon)?
Let me know what you find — we’ll work through it together!
Hello @Eca, thank you for your reply.1/2. I've always used the same email address and created my boards from it.3. Regarding team creation, yes, this is the first time this has happened to me, and I think that's the cause of my problem.4. And regarding the recycle bin, I can't access it because I'm using the free version of the software.Thank you for your help. For your information, I use translation software.
Thanks again for your reply and for confirming those details — that helps a lot.
As you’re on the Free Plan and mentioned that this is your first time being prompted to create a team, I agree with what Rob shared above. This kind of situation can happen when someone is removed from a team where they previously created boards. Since Miro accounts don’t store boards independently of teams, your boards might still exist under a team you’re no longer part of — they just don’t appear in your current dashboard.
That said, since you’re unable to access the Trash on a Free Plan and you’ve confirmed your email address hasn’t changed, I’ll go ahead and convert this into a support ticket so the Miro team can take a closer look on the backend. Thanks again for your patience — we’ll get this looked into for you!
Hello, I'm writing to let you know that my problem is resolved.Thanks @Eca and @Robert Johnson for your help.The problem was that my friend removed me from his team (I didn't know I was on his). So I lost the board, but I was able to find it again.Sorry for the inconvenience and thank you for everything.
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