Hi ​@Elena Gorbunova, welcome to the Miro Community! 👋 Thanks for sharing the details you’ve already tried — especially clearing your cache and testing incognito mode.

Since both the browser and desktop app aren’t loading, it sounds like it could be a system-level or network-related issue. To help narrow things down, could you please try the following?

1. Check your internet connection – Are other websites loading normally?

2. Try a different browser – For example, does Miro load in Firefox or Edge?

3. Restart your device – This can sometimes resolve underlying issues.

4. Check for browser or OS updates – Chrome and the desktop app work best when up to date.

5. Test on another network – For example, using a mobile hotspot to see if it’s a firewall or proxy issue.

6. Temporarily disable VPN or antivirus – These sometimes interfere with Miro loading.

If none of that works, I’d recommend reaching out to the Miro Support team directly here. Be sure to include your OS version and any error messages or screenshots you see when Miro tries to load.

Let us know how it goes or if anything changes!