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I can’t raise a support ticket because I’m not able to login. I’ve had to make a new account with an email alias to be able to login here to post in the community support…

When I try to login normally I get "Something went wrong". If I look at the response to the auth request in the Chrome dev tag the response is

{
"error": {
"message": "User was blocked due to the following reason: user deleted due to GDPR compliance",
"reason": "deletedDueToGdpr",
"code": 403
}
}

I have definitely not made any GDPR requests to have my information removed. I have recieved no emails from Miro saying that any such request has been made.

My account was the admin account for our company boards. Other users can still access the boards, but now we can’t manage them. 

Can anyone at Miro provide support on this issue? 

 

Edit/note: I found the form for “can’t login problems”, trying that now


@chris-vmc As long as that form said it successfully submitted, then the support team will have received your request. If you haven't heard from anyone in 2 days, please reply back here and I will engage the Miro Community Team.