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Question

Miro is freezing with first moves


Miro is constantly freezing when doing the first moves. For example, I am writing then stopping. When I start to write again the pen line freezes. The buttons are also freezing. The video is attached.

 

Please help, it is impossible to use Miro 

https://drive.google.com/file/d/1rhksKzNCuRzwLsTpodDcyd7KD9-kdlNV/view?usp=sharing

 

Was it helpful?

2 replies

  • Author
  • New Here
  • 1 reply
  • April 15, 2025

The Internet connection is perfect, checked it


Eca
Mironeer
Forum|alt.badge.img+2
  • Mironeer
  • 2108 replies
  • April 17, 2025

Hi ​@matomatic, thanks for sharing the video and additional context — I can imagine how frustrating that must be.

 

Just to help us narrow things down:

  • Are you experiencing this both in the Miro desktop app and a browser?

  • Have you tested if the same happens on other boards?

  • Do you happen to have any plugins or antivirus software that could be interfering?

In the meantime, you can also try the following steps:
✅ Clear cache (if using a browser)
✅ Reinstall the desktop app (latest version)
 

If none of these work, I’d be happy to help escalate this to the Miro Support team for deeper investigation. Just let me know!