Miro diagram feature destroyed my board, how to revert it back?
Answered
Miro Diagram Feature Destroyed my Board
Best answer by Eca
Hi
I’m sorry to hear how much content was affected when enabling the new Diagram feature — that definitely doesn’t sound expected. Since this impacted board content, I’ve converted your case into a support ticket so the team can check what happened on the backend and help with recovery options.
Regarding the Business plan upgrade: normally version history should be available right after the upgrade. If you’re still seeing the prompt to “Upgrade,” that suggests something didn’t sync correctly with your subscription. The support team will also verify this for you in the same ticket.
You’ll hear from them directly by email with next steps.
+2HI
I’d like to get a bit more detail so we can point you to the right fix:
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Which diagram feature did you use when this happened? (e.g., Smart Diagramming, AI diagram, etc.)
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Did the board content get deleted, replaced, or rearranged?
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Are you seeing this issue on all devices or just one?
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Is the board on a Free, Team, Business, or Enterprise plan?
Once we know more, we can check if restoring via Board Version History is possible or if this needs to be escalated to Miro Support.
Hi
Second thing is that I upgraded to the business package, but I am still not able to restore Board version and is still showing me to “Upgrade” 3 days after moving to the business package.
+2Hi
I’m sorry to hear how much content was affected when enabling the new Diagram feature — that definitely doesn’t sound expected. Since this impacted board content, I’ve converted your case into a support ticket so the team can check what happened on the backend and help with recovery options.
Regarding the Business plan upgrade: normally version history should be available right after the upgrade. If you’re still seeing the prompt to “Upgrade,” that suggests something didn’t sync correctly with your subscription. The support team will also verify this for you in the same ticket.
You’ll hear from them directly by email with next steps.
The exact same happened to me yesterday. I have lost a lot of my work. The whole canvas look strange and the icon for Diagram shows but it is in the canvas mode.
It´s really important work that now seams to be lost. It doesn´t help to choose an older version in the History panel.
+2Hi
Versions are recorded going forward once the board is in a paid plan — so restoration depends on when the content loss occurred and when the upgrade happens.
In Rok’s case, Support recommended temporarily upgrading to a paid plan and checking Board history → Versions to see if a version from before the issue could be restored.
If you’re experiencing something similar, the best next step is to reach out directly to Miro Support and share the board link with them privately so they can investigate further.
Hi
I have gotten help from the Miro support and they have restored a previous version of my board before this happened.
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