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Question

Miro desktop app fails to start regularly

  • March 27, 2026
  • 1 reply
  • 7 views
T

I use Miro Windows desktop and browser on a daily basis

Roughly once pr month the Desktop fails to load. The Miro window opens, grey background, Miro logo and caption “Miro”, maximize restore and close buttons. And nothing more. It stays unchanged for hours.
3 times now I just uninstall and reinstall and then it works fine again. Until it does not.
Is there anywhere I can find error logs? 
I’m fed up now and will just have to work with the browser version.

I’m not impressed with the desktop app.
 

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • March 27, 2026

    HI ​@Tolleif 

    thanks for sharing this!

    The behavior you’re describing can be due to the desktop app cache or a loading issue. Reinstalling works because it clears that state, but you can try the following:

    • Clear the Miro desktop app cache (this often resolves the grey screen without reinstalling)
    • Make sure the app is fully updated to the latest version
    • Check if any VPN, firewall, or proxy might be blocking the app

    Regarding logs:
    Yes, you can access logs locally. On Windows, they’re typically found under: %AppData%/Miro/logs

     

    If the issue happens again, sharing those logs with support can help pinpoint the cause.

    If you continue to experience this, please let us know your app version, OS version, and any logs/screenshots you can share—we’ll be happy to investigate further.

    Eca :)

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