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Hello 

 

i have a paid account, and all boards are working perfectly, but suddenly one specific board is not opening, it’s keeping loading for infinite time, with black background some times

 

what is have tries 

Open from APP on mac 

open from safari on mac

open from fire fox on mac

open from Chrome on mac

open from Brave on mac emultiple machines ]

Open from APP on windows 

open from Chrome on windows

Open from APP on windows 

open from safari on iPhone

Open from APP on iPhone  

Checked on different connection, with and without VPN 

my http://websocketstest.com/ is fine.

Tried from company main team, from my account as team member, and from public account using public link.

duplicate board and check new one,

download backup and restore it and check restored one

and unfortunately still stuck in the same situation, noting that all other boards are working fine.

@MLamaa -

While you could open a Miro support request here (Submit a request – Miro Support & Help Center), if a duplicate of the board is working fine, you might just want to use the duplicate board (share it with the collaborators on the original and inform them of the new URL) and delete the old one. 

Kiron

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