Two boards in my miro account have disappeared suddenly. All work for my current project is there. It is very important and urgent. Without it I won’t be able to work further. Please help!
Best answer by Robert Johnson
View original
This topic has been closed for comments
Userlevel 7
+12
If this still doesn't help you find them, please reach out to the Miro Customer Support team directly by creating a ticket via this special form.
Userlevel 7
+12
- were a member of your professor’s team
- created a few boards in that team
- were added as a Commenter at the board level to the board in your screenshot (Wicked Problem)
- were deleted from that team
- and when you try to access your boards, it is still showing your ID as being the owner of the boards you created - while this shouldn’t ideally happen, it is either due to
- some caching somewhere as you were only removed about five hours ago
- or Miro is in fact confused and never removed you as the board owner as you were still a commenter on a board, so it thought you were in fact still a team member, which you clearly are not - this may be a bug.
As I suggested, you should contact the team owner and request to be added back to the team. Hopefully your boards will just “re-appear” as you are still showing as the owner. If they do not, you should search the boards from the Miro dashboard and try to find them and see who is listed as the owner and ask them to:
- Add you as an editor at the board level
- and then go back into the sharing settings and change your role from Can edit to Is owner.
In the meantime, I would suggest that you apply for your own Education Plan account which is free for two years! https://miro.com/education-whiteboard/
When you do finally get your boards back, I would suggest that you export copies of them and once you have your own Education Plan team, you can import them into that team and then they are 100% yours and safe!
Best of luck!
Userlevel 7
+12
Great! Download some backups just in case!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.