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Answered

Lost my board

  • September 21, 2020
  • 5 replies
  • 293 views
A

Hello everyone, I just created a Miro account. Last Friday I worked a few hours on a board. And today I renamed my "Team name", and since then I lost everything ... can you help me find my board please I'm desperate.

Best answer by Kiron Bondale

@Anais RIOUALLON -

if you access Miro through a browser, you should be able to find the board URL in your browser history and access it that way. If that works, I’d recommend downloading a backup of it so you can always restore it later if needed.

Kiron

    5 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • September 21, 2020

    @Anais RIOUALLON - Have you tried:

    1. Signing out of Miro, closing your browser, launching the browser again, and signing in?
    2. What happens if you sign into your Miro account from a private/incognito browser window? 

    If none of these are working, I would recommend that you Submit a request – Miro Support & Help Center ticket.

    If you do end up opening a support ticket, while you await a response, I would also be curious to see if renaming your team back to the old name (the name you were using when you could see the board) and see if it comes back.

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    A

    95/5000

    I have tried the 3 proposals, nothing works I will contact them

    Thanks for your help

      Kiron Bondale
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      • Kiron Bondale
      • Volunteer Community Moderator
      • Answer
      • September 21, 2020

      @Anais RIOUALLON -

      if you access Miro through a browser, you should be able to find the board URL in your browser history and access it that way. If that works, I’d recommend downloading a backup of it so you can always restore it later if needed.

      Kiron

      Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
      A

      @Kiron Bondale  Kiron, you are a genius! thank you it works!

        Robert Johnson
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        • Robert Johnson
        • Volunteer Community Moderator
        • September 21, 2020

        @Anais RIOUALLON - Hopefully support will have an answer as to why renaming a team deleted your board. As Kiron stated, you can download a backup of your board if you are on a paid (or Education) plan - see the Board Backup help article for details on how to do this.

        Thanks for the assist, @Kiron Bondale! FYI, it was I who got click happy and marked the wrong reply as the best answer. I messaged @Marina to please correct it :wink:

        Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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