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Question

Lost access to Education Account due to professional role/email change. Need Support Ticket.

  • September 15, 2026
  • 1 reply
  • 19 views
Hello Miro Community Team,
 
I am using a Miro Education account and urgently need help restoring access.
I transitioned into a new role at my university, moving from a project staff member to a Project Lead within our teacher education department (Lehrerbildung). Due to this promotion and change of department (Zentrum für Lehrerbildung → Prorektorat für Studium, Lehre und Internationalisierung), my official university email address was changed, and my previous inbox was deactivated.
Now, Miro is requesting a confirmation link sent to my old, non-existent email address, completely locking me out of my account and my boards.
 
Could a Miro team member or moderator please convert this forum post into a private Support Ticket? I need to safely share my old and new university email details with the support team so my account can be updated to the new address.
 
Thank you very much for your help!

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • September 15, 2026

    Hi ​@René Barth thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    Eca :)
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