Dear Miro Support Team,
I'm writing regarding a critical issue with my Miro account. I believe a technical error may have caused my account data to revert, and I urgently need your help to restore access.
Here is the timeline of what happened:
1. September 2, 2026 — I changed the email associated with my Miro Education (Educator) account from my old email The change appeared to be successful — I received confirmation and could see the new email in my account settings.
2. September 10, 2026 — for reasons I do not understand, the email change data seems to have reverted. My account is no longer linked to the new email I set on September 2. When I try to log in using the new email, Miro does not find an account associated with it — as if the change never happened.
3. The old email is no longer accessible to me, so I cannot receive a magic link to log in. Password login is disabled, and there is no other login method available to me.
My current situation:
- I cannot log in via the new email — no account is found.
- I cannot log in via the old email — it requires a magic link, but I have no access to that inbox.
- I had important boards shared with colleagues who have edit access via link.
- I have a premium Education (Educator) plan.
My concerns:
1. Did my account revert to the old email, or was it deleted entirely?
2. Are my boards still intact and accessible to colleagues with edit links?
3. Can you restore the email change I made on September 2, so I can log in again with the new email?
4. If the account was deleted, is there a way to recover it from backups?
Account details:
- Old email (no longer accessible):
- New email (set on Sept 2, no longer linked):
- Date of email change: September 2, 2026
- Date the change reverted: September 10, 2026
- Plan: Education (Educator)
- Approximate number of boards: 22
- Board names (if needed): GG1, COPY OF LESSONS, Flowchart old, KB4, Elementary/beginner, Focus 2, KB1, Movies/cartoons, bardak, Prepare 4, Prepare 2 l2, Misha, WW2, kb3, Outcomes A2 3rd, GG3, GG2.
I understand that the Education plan has limited support options, but this appears to be a technical issue on Miro's side — the email change I made was not preserved. I would be very grateful if this could be escalated and investigated.
Thank you for your time and help.
Best regards,
Margo
