Hi ​@Sade,

Thanks for reaching out — I can imagine how stressful it must be to lose access to important boards, especially when tied to a university email that’s no longer active.

In this case, since the original account is linked to an email that’s no longer accessible, I recommend reaching out to the Miro Support team directly. Be sure to include:

• The email address associated with the old account

• Board names and URL link (if you remember them)

• Any relevant details to help them locate your content

They’ll be able to verify ownership and guide you through the next steps for account recovery.

Let us know how it goes, and feel free to update us here if you need help navigating the next steps.

Hi ​@Eca,

thanks so much for your comments. Unfortunately, from what I understand there is no way for me to contact the support (which seems unbelievalble to be frankly), as I am on the education plan…

If there is any way you know of to contact support, I’d highly appreciate on more info on that.

It is indeed, very unfortunate as I have put years of work into some of the boards and really need the info on there.

Thanks again!

Best,

Sade

Thanks for letting me know! ​@Sade, I have your post converted into a support ticket. Please wait for one of our supports to connect with you via email.

Thank you so much, ​@Eca ! Hopefully, it will soon be resolved.