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Locked out of paid Miro account

  • September 28, 2026
  • 2 replies
  • 15 views

Miro removed password-based login, and I no longer have access to the email address associated with my Miro account.

As a result, I’m completely locked out: I can’t receive the Magic Link, and I can’t access support through the affected account.

I created this temporary account just so I could post here and ask for help. I can’t be the only person who has run into this situation.

Is there a way to recover access to an account when the original email address is no longer accessible? I’m happy to provide whatever information is needed to verify ownership.

Any help or guidance from Miro support would be greatly appreciated.

2 replies

Eca
Mironeer
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  • Mironeer
  • September 28, 2026

Hi ​@ptran, thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards.

Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

Please note: if you've used a social sign-in like Facebook or Microsoft before (and still have access to it), you can use that to log into your account and access your team.


  • Author
  • Beginner
  • September 29, 2026

No I never used social sign-in which is why this login change has been a complete disaster for me.  Looking for help.  Thank you