Ask the Community

I want to pay 4 users subscription with Team plan, but “Sorry, your payment trnasaction has failed” appears. Please your help

Is this happening to anyone else? What’s the problem and when is it going to be solved?

Hi everyone, I’m on a paid plan, and I’ve exported a frame to PDF. However, the PDF file shows the word “kanban” on the board where it did not show up on my Miro board. (see poor quality screenshot below...) Any ideas of why this is happening or how to fix it? Thanks for your help 

Hi, our current team admin no longer works in our company and his e-mail address is deactivated. Is it possible to delete him as a team admin and give his rights to the other person? 

Hi Miro community, I can not use any Miro template. When I open a template, I cannot view it, and it tells me something went wrong.  How should I use the templates?  

Another image has been lost in this program.. How can i prevent this? Not the first time this has happened either. Frustrating…

I cannot copy paste on the same board, from another board, from another app.I am using the desktop app on macOS Catalina MacBook Pro.I can copy paste inside other application/across other applications fine, but Miro won't paste it, or cannot see what's in the clipboard.I should point out the hold-option-key-drag works to duplicate an element on the board, but this doesn't help me copy from another board.Any ideas as I really can't work effectively without the feature?

Hi,we use a team account (159$/year) and regularly invite internal and external guests to our boards. After 4 days they automatically change to paying members that we have to pay for or manually delete from the list of users/guests. Is there a setting to NOT have them as members straight?   Thanks,Anne

Hi. I need to create one board and distribute it to employees. Each board must be uniquely linked so that employees don't see other users' changes. That is, there is a template of the board and each employee makes changes on his copy. And I as an administrator, see all these boards. Is it possible to implement this in a conceptboard?

this forum is really cluttered - has a really cluttered ui, one of the harder forums to use main problem miro itself is you cant middle click on things, dont remember if you could in the pastmakes it very hard to use on desktopfor example when on https://miro.com/app/dashboard/ > you cant middle click on settings, or anything elsemakes it very hard to use on desktopevery single app you can middle click on things, dont know why miro is making all these harmful changesyou should be able to middle click on pretty much everything like on a normal app   

Solved - but it doesnt work on isolated text boxes, doesnt work on all text boxes like xmind does  you used to be able to dragdrop the boxes/text boxes and then they automatically connect, this made mindmapping better on mirothis was really good ui but coders at miro removed that feature, but coders removed that feature, and now mindmapping sux theres not even any options/settings to add it back, they didnt even give users the option, they just removed a really good feature have tried and retried miro for like 5 years or since beginning there was nothing i could find that was good or useful about miro besides that in the past - and they removed it………. ? …………………… none of the features wanted has ever been made or done or anything i think 

Yes I can zoom in and out (edit: i notice they slightly change in size when zooming to max and vanish completely when zooming out) I want to change the size of the tiny arrow icon or icon of the target website. Preferably larger as I find them way to small at my screens resolution.talked about at 44:31 in the Miro video (tiny blue arrows) Is there any way to change this in settings or by other means of magic?

On the free plan, if you have a team of just yourself, a team of one, is it effectively private, non searchable and discoverable? I’d love to sketch out some ideas, but want to make sure it’s not public first. I don’t intend to add people or share a link.

Miro is great for helping to visualize the customer journey. What I’d like to do is be able to take the topics we place for specific areas in the customer journey and place them on an editorial calendar. Example: Trello is great for this, but lacks the visualization component.  This is what I want: Be able to map out customer journey, then copy topics (post it notes/squares with text) into an editorial calendar. Is this possible?

Due to the general brilliance of Miro, two organizations I work for are using it.I have my main job, which has an enterprise license and I log in with my email address at that organization.I also have my part-time teaching job, which has an educational license, and I log in with my email address for that school.I would like to be able to switch between boards from each organization within the desktop app. Is this possible?My workaround is to be logged into one organization on the desktop app and the other in a browser...

The loading of my Miro boards has gone to crap over the last few weeks.  Has anything changed on Miro's end?  Is there anything we can do to improve performance?We are heavy picture users.  Many of the jpegs on our board just show a gray box with the blue loading circle, but they never finish loading.I’m on Windows 10 with the latest updates.  I have tried Chrome, Firefox, and the Miro standalone app.  They are all performing poorly.

Cropping "Captured web pages". Until a few days ago, it worked the same as cropping an image. What happened? Do I have to redo the whole project because of this????

I imagine different companies run/interpret Agile very differently. I remember at my last company, to move away from waterfall to agile, they renamed all the BAs to Product Designers. Oh dear … 

Hello!  In our company we have many changes and therefore we would not like to buy each time a new license. Is it possible to transfer a paid license to a new person? For example: We have a lot of intern and after 6 month they will be gone. Is it somehow possible to give their license to the next intern? If yes, how can we do it? Thanks and greetingsJudith 

I am trying to build the value preposition canvas where I can some shapes like right trapezium , and pie alike chart shape in order to build it , but I cant find a way to build https://miro.com/blog/wp-content/uploads/2017/12/6.4.png . does anyone have an idea how-to?

It’s the second time, now: I’m editing a text box (a large one, lots of text in it) and it simply disappears… No warning, nothing, just pops out of existence… I’ve lost quite a lot of work on this bug, and was wondering if anyone had the same problem.And what the Miro team can do about it…

Hi! I have an education account, which all of my boards live on. I added the ‘voting’ app forever ago, so it’s definitely ‘installed’. However, am I nuts? I can no longer find it! The only way I can seem to ‘find’ the voting option is if I want to use it within a meeting. I feel it must be somewhere--but where? Here’s a screen shot (and again, I promise that when I click ‘more apps’, it says the voting app was already added.)  

My board is locked and i have to sign up with an account. I have now made an account but everytime i go back to the link it tells me to sign up again. After i sign up, it doesnt return me to the board. I have 5 hours left and i need this within 2 hours. GIVE ME MY BOARD FFS

Is there a key command for creating frames? Or selecting multiple items and then creating individual frames from them?

Hi, Anyone knows how to save readable version of a PDF file from Miro in Free version?I really don’t understand why the save as PDF option is there in the Free version if the final PDF result is only a small, totally unreadable PDF file?/Karlsson