Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,758 Replies

6748 Topics

G
Georgios GavalidisNew Here
posted in Ask The Community

Wrong information in the invoice

Hello !In our invoice we find wrong information, we have make the changes in biling settings and we need the new invoice, how can we delete the old and make a new one?Thank you in advance!

2
G
3 years ago
D
Dora DeakNew Here
posted in Ask The Community

Corrupted Text Issue

Hi- I am having an issue with the text I have put into all of my Miro boards. It appears slanted and corrupted when I open the boards. I viewed previous discussion topics and people had similar issues when they saved as a pdf and opened it, but this issue appears for me on Miro and not just in the pdf form. I have attached a picture for reference. 

1
Robert Johnson
3 years ago
I
Ian MeldrumNew Here
asked in Ask The Community

Reducing size of the canvas

We have managed to end up with a truly massive canvas, and the area we are using is about 1/20 of the available canvas.  How can I reduce the size of the canvas?

2
I
3 years ago
M
MariaSahraieBeginner
asked in Ask The Community

Is it possible to turn off the Video functionality for my Team?

Hi , Is it possible to turn off Chat and Video functionality for a specific team or specific workshop?

1
Kiron Bondale
3 years ago
M
Mateusz HajnyszBeginner
asked in Ask The Community

How can I import ideas from a txt file to MIRO (each idea on a separate post-it)?

I’m generating ideas in another app that is perfect for getting more and better ideas.Now I’d like to do convergent thinking (clarify, deduplicate, cluster and then filtering and sorting of ideas) in MIRO. How can I easily import ideas (e.g. from a text file) to MIRO so that each idea turns into a new post-it?

2
M
3 years ago
A
Amanda GlauberNew Here
asked in Ask The Community

Problems with Sizing

I went into my Miro Boards today and when I try to Zoom or fit to screen the page initially zooms and then when I move my mouse it starts to automatically shrink to 1%.  Not sure what is happening?

2
A
3 years ago
S
SvettyNew Here
posted in Ask The Community

Google Image Search says no images found

It constantly says no image found, could it be the storage issue, I am a free member

1
Marina
Mironeer
3 years ago
S
shelley BurnettBeginner
asked in Ask The Community

Export mindmaps to MS Office and MS Project

It would be great if the Miro mind maps could be exported to Microsoft project and other Microsoft applications like word and PowerPoint. I use mind maps (xmind) to start my project planning, my presentation planning, etc, then export everything into the Microsoft application and fill in the blanks, add dates etc. Unfortunately, although I love much about Miro, the lack of usable export prevents me from loving Miro mind maps.

1
mlanders
3 years ago
H
HarmeshBeginner
posted in Ask The Community

Anyone experienced a critical issue with a freeze then random bulk non-user made edits?

Hi,I’m hoping that somebody could please shed some light on a very concerning issue that I experienced today with Miro on the web app.As i was working, the app suddenly froze for a few minutes then crashed. When I reloaded the page there were dozens of changes made to the board, included dozens of new line connections, screen movements and deleted objects.I reviewed the Activity List log and it shows hundreds of changes all within a minute, (screengrabs below).This was my only copy of the board and I’m not able to revert back so as you can imagine that this pretty stressful and concerning that I’ve lost weeks worth of work.If anybody at Miro or anyone else could help, this would be much appreciated.Many thanks,Harmesh 

9
Marina
Mironeer
3 years ago
E
Ebrar EkeNew Here
asked in Ask The Community

Removing YouTube Suggestions

Hello,Every time a youtube video ends, the suggestion page shows up with some videos. This is really annoying, especially during presentations. Is there a way to turn that off?

1
Robert Johnson
3 years ago
A
Alejandro AguirreNew Here
asked in Ask The Community

Enter a miro dashboard anonymously

Hi All, Can you enter a miro.com dashboard anonymously? Thanks in advance for your attention and best regards. 

2
A
3 years ago
J
Jodi KoehlerNew Here
asked in Ask The Community

Blind voting

As I understand all participants can see the votes during a voting session as they are being cast...which can potentially bias their votes.  Does anyone know if there is a way to do ‘blind’ voting where the owner of the board can see the results but the participants cannot see how others are voting (so as not to be biased in their votes).

1
Kiron Bondale
3 years ago
Don McIntyre
Don McIntyreContributor
asked in Ask The Community

lose left mouse button 'pointer' functionality

I’ve encountered this a few times now - after a board has been open for a while I lose the ability to hold down the left mouse button and use the pointer tool. I can no longer hold down shift and in conjunction with the pointer tool to draw a shape. If I close the board and reopen it works fine… for a about 5 minutes...

1
Kiron Bondale
3 years ago
B
Bonnie SposatoNew Here
asked in Ask The Community

Autosize frame when Kanban Changes

I have a large Kanban (flowboard) inside a frame. As cards get added and moved from one column to another or a new column is added, how can I have the frame "autosize" itself?

1
Robert Johnson
3 years ago
R
RazNew Here
asked in Ask The Community

Jira cards plugin usage and guest users

Hello, I have recently configured the Jira Cards plugin on our account.  I have a guest, and I have given them editor sharing access to the board.  However they are not able to use the Jira plugin.   My question is do you need to be a full member to be able to use the Jira plugin or should guests be able to use them as well. This guest has access to our Jira board as well.

1
Robert Johnson
3 years ago
B
bart27New Here
asked in Ask The Community

Jira card and tempo account field

Hello,I have set up integration with Jira and all works fine except one issue. Jira instance has requirement for Tempo Account fiels - it is required. During create Jira issue from Miro I got an info: “Can’t create Jira issue. Required field (Account) is not supported”. Also I cannot select this field during “configure card fields”, field there is no “Account” position on field (and custom field) list.Why is Account unsupported and how can I find a workaround for this issue?

1
Anton Kuksin
Mironeer
3 years ago
A
Adi PazNew Here
asked in Ask The Community

All my frames were deleted

Hi, I have just opened my board. All my frames were deleted from the board. Does anyone else has similar issue? how do I restore them?

1
Kiron Bondale
3 years ago
M
MARIA CONTRERASNew Here
posted in Ask The Community

Pen sometimes works

I have noticed that lately the drawing pen has not been working consistently. I am continuously having to refresh the site for it to work.

1
Marina
Mironeer
3 years ago
M
MartinoNew Here
posted in Ask The Community

Text Replication Between Sticky Notes or Text Frames

Hello Communitythis is my first post as an excited user of Miro and extreme novice. A feature that Im curious to ask if it exists is where I might set up a replication function when typing in some text in one part of the board and it appearing on another part of the board  - I understand I can copy and past however I’m trying to avoid the movement between the two places on the board as the first piece of text is being typed. The picture I have in my mind is that after I’ve typed or a collaborator has typed the text - when we arrive at the destination later in the process we will find a copy of what was written in an earlier text box or sticky note.Thanks in advance if you have the time to help on thisCheersMartino

1
Marina
Mironeer
3 years ago
B
Ben McManus
asked in Ask The Community

Cards associated to multiple boards?

Is is possible currently to assign a single card to multiple boards? For my context I have a Story Mapping board with all the project cards. To track a cards progress I would like to also associate it to a Kanban board, is this possible without duplicating the card? 

3
B
3 years ago
A
Ange BlairBeginner
posted in Ask The Community

Move a Personal Free board to a Work Team Plan

I have a Miro account linked to my personal Gmail account which is on the free plan. My work place has recently signed up to a Team plan and I would like to be able to move the “work” boards I have created in my personal Miro account to my Work Miro account (I have different log ins for my personal and work Miro accounts) so that I can invite and share these with my work colleagues outside of my personal Miro account.I am the owner of the boards I want to move in my personal Miro account but do not have the “move to account” option presented when I click the 3 ellipse dots.Is there any way to enable me to move the boards in my person account to my work account? I’ve tried copying and pasting the content but this doesn’t work either as they need to be in the same browser and you cannot be logged into two different miro accounts in the same browser.  

4
Robert Johnson
3 years ago
M
Melz1996New Here
asked in Ask The Community

No chat button

I’ve installed and reinstalled the chat, but I can’t figure out how to use it. There’s no chat button anywhere! Can someone pls help?

2
M
3 years ago
L
LoDoNew Here
asked in Ask The Community

Importing PDF - Errors in font and formatting

When I upload a PDF document to Miro, I noticed that the fonts are different in Miro than in the original document and that formatting is off (e.g. some text that’s on page 1 of the original PDF is showing up on page 2 of the PDF in the Miro board) Thank you! Correction: I just realized the file I uploaded was a .docx file. But I’ll still ask this question about retaining fonts and format for the .docx file type :)

1
Robert Johnson
3 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask The Community

Can't remove deleted boards from my "all boards" list

I have a number of boards in my all boards list which come from a group I visited. The boards have been deleted from that group but I still have them in my “All Boards” page and cant remove them.What do I need to do to delete them?  This shows there is no “remove board” in this menu. 

2
Brian Fulghum
3 years ago
T
Tim O'HalloranBeginner
asked in Ask The Community

Problem when logged in under multiple accounts

Hi - has anyone come across this problem? I use Miro under two accounts. One is a client’s account. The other is my own account. When I’m logged into my own account and try to upgrade accounts, it seems to think I’m logged in under the client’s account. My client has over 50 users and I have 3 users, but want to upgrade to 15 users. So when I try to upgrade to 15 users, it tells me I need to remove 35 users. I assume it thinks I’m in my client’s account. If anyone has had this experience and knows how to fix it, advice would be greatly appreciated. 

4
Robert Johnson
3 years ago
Terms & Conditions