I am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings.
When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left.
I have cleared my Chrome cache and tried Incognito mode...no joy.
Anyone have a similar issue or proposed solution?
+2Hi
Thanks for reporting this and for already trying some troubleshooting steps. Since the import from Smartsheet is enabled but seems to get stuck during processing, I’ll convert your post into a support ticket so our technical team can take a closer look at what’s happening in the background.
Appreciate your patience while we get this checked!
Hi there — I’ve been through the same issue: unable to import from Smart-sheet into Miro. Here are a few things that helped me:
Make sure the Smart-sheet app is installed and authorised in your Miro team. help.miro.com+2Miro Community+2
In Miro, open the Smart-sheet app, switch the tab to “Choose from Smart-sheet” (not the “Convert from Miro” tab) and then select the sheet/rows you want to import. help.miro.com
If you’re using Safari, disable Prevent cross-site tracking, as it can sometimes block the integration. help.miro.com
If you still have trouble, check that your sheet in Smar-tsheet is visible to the account you connected (permissions) and try again.
Hope that helps you get the import working!
Hello everyone. I am following this thread because I have the same issue, tried everything but it did not work. I can add that the same issue appears also from desktop version.
Hi
Thanks for reporting this and for already trying some troubleshooting steps. Since the import from Smartsheet is enabled but seems to get stuck during processing, I’ll convert your post into a support ticket so our technical team can take a closer look at what’s happening in the background.
Appreciate your patience while we get this checked!
Eca, any update from the opened support ticket?
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