@Tricia - Have you tried resetting the application data?
https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#h_01EVGAY54JY5E9S7J62FRCX6D4
How to reset the app data (Mac guide)
Click Miro in the top menu and choose Reset application data as shown in the screenshot below:
Resetting the app data on Mac
After that, try to log into the app again and check if the issue is solved.
If the issue persists, you may also want to delete the app and reinstall it by downloading the latest version.
- for Microsoft be sure to delete all app files from C:\Users\username\AppData\Roaming\RealtimeBoard and C:\Users\username\AppData\Local\RealtimeBoard
If the Appdata folder is hidden, see here how you can reveal it - For Mac OS - open a finder window > press Command + Shift + G > paste ~/Library/Application Support/RealtimeBoard and delete all app files
HELP !!!!!
Hi Robert,
I was having problems on Mac Miro App, that boards were not loading and not able to duplicate boards to the right, as the three dot menu was deactivated. And the screen would show “Try reloading page” or something like that. Online was similar. I did all suggestions:
- Chrome delete cache
- In Desktop app “Help / Reset Application data”
- AND DELETED all files in ~/Library/Application Support/RealtimeBoard
Now, i do not get to see the projects files even online. It is blank!!!!!! I will pay whatever to get this back, we are in the middle of a company acquisition and all our work is in there.
Weird is that I created another account, blank (2nd account), and in there all shows up normal online. I did not try it on the desktop app because it works online. So, that takes away any doubts about VPN, IP address, computer compatibility etc.
Please someone reach out to me: +Fifty Two 55 2196 1793. Preferably via Whatsapp, I am going crazy with all the lost work.
Video (1 min video) showing Account with no info and 2nd Just Created account working just perfectly. Please click on Vimeo image below.
Thank you,
Juan Peralta