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I need help moving a board from a global account to an AU account

  • July 3, 2026
  • 1 reply
  • 8 views

I originally just tried copy and pasting the content, which didnt work.

I have now exported the board as an.rtb file but I have no “import option” and when I try to drag the file onto the new board, it comes up with an error message “sorry this file type is not supported"

1 reply

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If you're referring to moving a board between a global account and an AU account, it usually depends on the platform you're using and whether it supports transferring boards across different accounts or regions.

Could you share:

  • Which platform you're using?

  • Whether both accounts are under the same organization or are separate accounts?

  • Any error messages you're seeing?

With a bit more detail, the community can suggest the best way to transfer the board or recommend an alternative approach.